One of the admins said that monster people read this forum so I am posting this here.  I purchased a monster HT800 about 8 months ago and just recently my apartment was struck by lightning.  I had most of my expensive electronics plugged into the surge protector, and for the most part, the surge protector failed.  My computer (seems to be only motherboard), Yamaha Receiver, Nintendo Wii, and Printer were all plugged into the surge protector, and they all fried.  My TV, DVD, cable box, and speakers were also plugged into the surge protector, and for whatever reason, they are fine.  The surge protector was the only connection to the outside world, so the surge must have gone through the surge protector.

So the surge protector, for whatever reason, did not do its job.  I contacted Monster because they have $150,000 replacement gaurentee plastered all over their packagaing.  When I contacted them, I was told I had to fill out 3 sheets with a diagram... fair enough.  But then I have to send out all of my damaged equipment to certified repair shops and get estimates.  From talking to some of the manufacturers, this could take 3-4 weeks, probably more.  Then I have to submit quotes along with the surge protector to monster and wait another 3-4 weeks for them to process my claim.

So what happens when Monster (who seems to work like an insurance company) denies my claim for BS reasons?  Now i have to pay to get all my stuff repaired and shipped back to me and would be totally screwed.  Why the hell can't monster take a more proactive role in helping me out.  Monster probably makes big $$ a year in sales for the sole reason that they have that $150,000 gold plated gaurentee glaring at you, with the assuredness that your stuff will be replaced if you ever have a problem.  What they do not tell you is that you have to pay shipping for all your devices, and you will be without stuff for 2 months, and then they have the right to refuse your claim anyway.

What I want to do, is fill out the paperwork and have Monster look at my claim, and then preliminary agree to pay for the repairs, then i can go to the effort and get all my stuff quoted.  Then they can confirm the repairs and pay for them.

I did a google search for Monster Surge protector problems or failures and there was practically nothing.  This probably means that there are not many instances of this happening.  So when it does happen, why make the customer jump through hoops to get what they were gaurenteed.

At this point, I will never buy another monster product because of this lack of integrity.

I would appreciate if someone would contact me about this issue as I am very frustrated.  Tech support and claims service are about useless. 

Derek